Canceling your subscription
You may cancel your subscription at any time. Cancellation turns off automatic renewal; it does not normally terminate already-paid Premium access immediately.
When you cancel, your subscription will remain active through the end of your current paid billing period. Cancellation prevents the next automatic renewal. You will not be charged for another billing period after cancellation takes effect. Check the access end date and confirmation in Billing & Subscription.
Annual subscriptions
Annual subscription payments are generally non-refundable after purchase. If you cancel an annual subscription before the end of the paid term, you will continue to have Premium access through the end of that term, but you will not receive a prorated refund for the unused portion of the year.
Monthly subscriptions
If you cancel a monthly subscription, Premium access will normally continue through the end of the current paid monthly billing period. The subscription will not renew for another month. We do not normally provide prorated refunds for unused days remaining in the current month.
No prorated refunds
SkyAndTime does not normally provide partial or prorated refunds for unused time remaining in a paid subscription period.
Cancellation stops future renewal while preserving access through the paid term. It does not itself trigger a refund or forfeit already-paid access. Billing-error reviews and rights under applicable law are separate from ordinary cancellation.
Billing errors and duplicate charges
Contact SkyAndTime Support if you notice a duplicate charge, an incorrect amount, a charge you do not recognize, or another billing error. We will review the transaction and correct confirmed billing errors as appropriate.
Please provide your invoice or transaction number when available, along with the charge date, amount, and a short description of the issue. Do not send full card numbers, security codes, or passwords.
Failed payments
A failed payment does not activate a new paid subscription. You may retry payment or select another payment method.
If you believe you were charged despite receiving a failed-payment message, contact Support so the transaction can be checked before you retry. A pending bank authorization may differ from a completed charge; Support or your financial institution can help clarify its status.
Promotional and discounted pricing
Early Bird and other promotional prices apply according to the offer terms shown when you subscribe. Cancellation does not create a prorated refund, and An existing locked price is retained if you reactivate before the paid term ends. Once the canceled subscription fully expires, a new subscription uses the offer available at that time.
Renewal pricing follows the terms displayed during checkout. For annual subscriptions:
Your annual subscription renews at your locked subscription price for as long as it remains continuously active, unless you cancel before your renewal date.
How to cancel
When live account and billing services are available:
- Sign in to your SkyAndTime account.
- Open Billing & Subscription.
- Select Cancel at end of term.
- Review the access end date.
- Confirm cancellation.
The date shown is the end of your paid term. If you cannot cancel through your account, contact Support for help.
Reactivate your subscription
If you cancel and later change your mind before your paid subscription expires, you may reactivate the subscription from Billing & Subscription. Reactivation restores automatic renewal while keeping your Premium access uninterrupted, subject to plan availability.
Review the next renewal date and amount before confirming. Reactivation does not automatically restore an expired introductory offer.
After a subscription expires
When the paid term ends, Premium access ends and your account returns to the Free plan. Cancellation does not automatically delete your account.
Saved account data remains subject to SkyAndTime’s account and data-retention policies; cancellation is separate from a request to delete your account or data. See our Privacy Policy for more information.
You may purchase an available Premium plan again later. After expiration, use Renew Premium rather than Reactivate subscription.
Consumer rights and exceptions
Nothing in this policy limits any refund, cancellation, or other rights you may have under applicable law. Where applicable law requires a refund or provides additional cancellation rights, SkyAndTime will comply with those requirements.
Payment-provider considerations
When approved, refunds or billing adjustments may be processed through the original payment method. The time needed for an adjustment to appear depends on the payment provider or financial institution. Contact Support if you need help checking an approved adjustment.
Questions about a payment or cancellation?
If you have questions about your subscription, payment, cancellation, or billing, we’re here to help.
Include your invoice or transaction number when contacting us about a payment.
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